Shipping & Delivery
Shipping and Order Policy:
Processing and Shipping: Orders are processed and shipped within 1-4 business days. We do not ship on Fridays, weekends, or U.S. holidays to prevent live plants from being stored in uncontrolled conditions. High order volumes may cause slight delays; we will notify you if significant delays occur.
Delivery: Upon delivery, please open your package immediately to verify its contents. If there are any issues, contact us within 2 days of delivery by replying to your order confirmation email for prompt assistance.
Shipping Details: We only ship within the U.S. and do not ship to PO boxes. Ensure your shipping address is accurate before placing your order, as we cannot correct it after the order is processed.
Lost or Stolen Packages: Once a carrier marks a package as delivered, we cannot take responsibility for any loss or theft. Please ensure a secure delivery location.
Reshipping Bulbs: As live, perishable items, we cannot be responsible for damage to bulbs reshipped to another address.
For questions or assistance, reply to your order confirmation email or use the Support button on our website.
Please note that any delivery “promises” that are made, are made by our carrier partners. Delivery dates are always merely an estimate. Please understand that we do not personally deliver the orders that are placed with us, and we have no control over the delivery schedule, which, depending on the time of the year, may often be delayed due to weather. Sometimes, depending on when orders arrive here, we make decisions to hold back orders, to ship them at the beginning of the week, especially if we know there are severe weather conditions that are delaying shipments. We do this to avoid having the bulbs (which are sensitive to cold and will die when they freeze) spend a weekend on a shipping truck or in a shipping depot. Some of our carriers do not deliver on weekends. As soon as the shipping labels have been created by us, you will receive an email to alert you and to share the tracking numbers with you. At that point, we encourage you to track your shipment, so that you have up to date information.
Change of Address:
If you realize that you need to make changes to the shipping address, please contact us as soon as possible on the same day you placed your order. The best way to reach us is by replying directly to the order confirmation email you received from us. By acting promptly, we can increase the likelihood of catching and rectifying any address errors before your order leaves our shipping facility.
Returned Shipments:
If for some reason a wrong address was given or written at the time of check-out on our site, we reserve the right to not re-ship your order or replace it. If you still wish to receive your items, we are more than willing to re-ship them to you. Please note that you will be responsible for covering the additional shipping charges associated with the re-shipment.
Cancellation:
Order cancellations are only possible if the order has not yet been shipped, as our products are live plants and require careful handling. To request a cancellation, please contact us as soon as possible on the same day you place your order. The best way to do this is by replying directly to the order confirmation email you received. Our team will do their best to stop your order before it is shipped.
If your order has already been shipped or arrives before we receive your cancellation request, please refer to our Return Policy for guidance on how to return the items.
Quality concern:
If you have encountered a quality issue with your purchase, we are here to assist you. Please reply directly to the order confirmation email you received from us. This is the most efficient method to contact us regarding your order. Provide the following details:
Order number
SKU/Item name
A photo of the item(s) for visual inspection
Description of your concern
By sharing this information with us, you will help us better understand and address the issue you have encountered. For any further questions or assistance, please don't hesitate to contact us.
Please note: amaryllis bulbs are perishable live plants. Bloomaker cannot be held responsible for any damages to bulbs when they have been reshipped by you to another address. We reserve the right at any time to terminate a shipment, payment, should certain circumstances occur.