Shipping & Delivery
Shipping:
All orders placed with us will be carefully processed and shipped within one to three business days. It's important to note that if you place an order after 5pm EST on a Friday, your order will likely be shipped on the following Monday. Please keep in mind that we do not ship on weekends or U.S. holidays, as we want to ensure that your order arrives in a timely manner.
Upon receiving your package, we kindly ask you to promptly open it and verify if the correct item has been delivered. We value your satisfaction, and if you discover any discrepancies or encounter any issues with your order, we urge you to contact us without delay. For the most efficient assistance, please reach out to us within 2 days of receiving your package by replying directly to the order confirmation email. This method allows us to address your concerns promptly and efficiently.
Please note that we currently only ship within the United States, and we are unable to ship to PO boxes. We want to ensure a smooth delivery process for your order, and shipping to physical addresses helps us achieve this. Please ensure all of your shipping details are 100% correct before placing the order.
While we strive for reliable delivery, it's important to acknowledge that once a carrier marks a package as delivered, we cannot assume responsibility for any lost or stolen packages. We recommend ensuring a secure delivery location to avoid any potential issues.
As Amaryllis bulbs are live and perishable plants, we would like to inform you that when you choose to reship bulbs to a different address, we are unable to accept responsibility for any damages that may occur during the reshipment process. We want your bulbs to arrive in the best condition possible, and ensuring a safe and secure reshipment is crucial.
If you have any further questions or need additional information, please don't hesitate to reach out to us by replying directly to the order confirmation email you received from us or contact us clicking the (?) Support button in the right bottom corner of this page.
We're here to assist you and provide a pleasant shopping experience.
Please note that any delivery “promises” that are made, are made by our carrier partners. Delivery dates are always merely an estimate. Please understand that we do not personally deliver the orders that are placed with us, and we have no control over the delivery schedule, which, depending on the time of the year, may often be delayed due to weather. Sometimes, depending on when orders arrive here, we make decisions to hold back orders, to ship them at the beginning of the week, especially if we know there are severe weather conditions that are delaying shipments. We do this to avoid having the bulbs (which are sensitive to cold and will die when they freeze) spend a weekend on a shipping truck or in a shipping depot. Some of our carriers do not deliver on weekends. As soon as the shipping labels have been created by us, you will receive an email to alert you and to share the tracking numbers with you. At that point, we encourage you to track your shipment, so that you have up to date information.
Change of Address:
We strive to ensure that your order is processed smoothly and accurately. We understand that mistakes can occur, and if you need to update your shipping address, we are here to assist you.
If you realize that you need to make changes to the shipping address, please contact us as soon as possible on the same day you placed your order. The best way to reach us is by replying directly to the order confirmation email you received from us. By acting promptly, we can increase the likelihood of catching and rectifying any address errors before your order leaves our shipping facility.
Rest assured, our team will make every effort to ensure that your purchase reaches the correct destination. We value your satisfaction and want to provide you with a positive shopping experience.
If you have any questions or require further assistance, please don't hesitate to reach out to us by replying directly to the order confirmation email you received from us. We are here to help and look forward to serving you.
Returned Shipments:
In the event that your order is returned to us, we offer two options for resolution.
Option 1: If you still wish to receive your items, we are more than willing to re-ship them to you. Please note that you will be responsible for covering the additional shipping charges associated with the re-shipment.
Option 2: If you prefer not to have the items re-shipped, we will process a refund for your returned shipment. Please keep in mind that the refund amount will be reduced to account for the original shipping and handling fees.
We want to ensure your satisfaction with every aspect of your order, including its delivery. If you have any questions or require further assistance, please don't hesitate to reach out to us by replying directly to the order confirmation email you received from us. We are here to help and look forward to serving you.
Cancellation:
To ensure prompt assistance with order cancellations, we kindly ask that you reach out to us as soon as possible on the day of placing your order. The most efficient way to do this is by replying to the order confirmation email you received from us. Our team will make every effort to catch your order before it leaves our shipping facility.
If your order is already in transit or arrives before we receive your cancellation request, please refer to our Return Policy for instructions on returning the items. We strive to provide a seamless shopping experience, and our Return Policy outlines the necessary steps for returning unwanted items.
If you have any questions or need further clarification, please don't hesitate to reach out to us by replying directly to the order confirmation email you received from us. We are here to assist you throughout the cancellation or return process.
Quality concern:
If you have encountered a quality issue with your purchase, we are here to assist you. Please reply directly to the order confirmation email you received from us. This is the most efficient method to contact us regarding your order. Provide the following details:
Order number
SKU/Item name
A photo of the item(s) for visual inspection
Description of your concern
By sharing this information with us, you will help us better understand and address the issue you have encountered. Our dedicated team is committed to ensuring your satisfaction and will work towards resolving the matter promptly.
For any further questions or assistance, please don't hesitate to contact us. We appreciate your feedback and the opportunity to make things right.
Please note: amaryllis bulbs are perishable live plants. Bloomaker cannot be held responsible for any damages to bulbs when they have been reshipped by you to another address.